Known issues
Please report your issues using the button in the application.
Your feedback helps us to fix these problems.
Why is the Numeric Keypad not working?
On the Magic Keyboard with Numeric Keypad, it might happen that the numeric keypad (numpad) doesn't work.
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Ensure clear key = is set in the user interface. Press the clear or key, that's the key below F16, and the Numeric Keypad should work again. The clear key acts like the Num Lock key on Windows keyboards. |
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| If this doesn't help, ensure that the Windows Mouse Keys Mouse Keys are turned off. |
Note: NumLock can be turned on automatically in the menu: Settings > NumLock on app start..
Device doesn't work after computer wake up
On some computers a device might not work after wake up from sleep or hibernation.
It's often random and we couldn't find the underlying reason yet but there are some workarounds.
Incompatible software
We have reports that some software causes issues when running together with the Magic Utilities.
We currently don't know what exactly causes these issues and still investigating the root cause.
It affects only Bluetooth connections for all Magic Mouse and Magic Trackpads models.
Issues include
- A lagging mouse pointer.
- Clicks don't work.
- Disabling of other mice and touchpads.
- Random beep sounds.
Bluetooth re-connection loop
For reasons we don't know yet, Windows can drop the Bluetooth connection and then re-connects the device again and drops the connection and re-connects again, and so on...
We have only seven reports so far. Here is possible help:
Device is paired but not working
In Windows sometimes your device is paired via Bluetooth, but it doesn't work, no matter if you have installed the Magic Utilities or not.