The Magic Keyboard works flawlessly if connected with the provided USB cable to the computer.
The Magic Trackpad works flawlessly if connected with the provided USB cable to the computer.
It is a great backup in case there are any Bluetooth issues.
If it is connected to an external USB Hub which is connected via a Thunderbolt USB-C connection to the computer (i.e. a Thunderbolt docking station via USB-C plug):
Trackpad ⎯⎯⎯ USB cable ⎯⎯⎯ USB Hub ⎯⎯⎯ Thunderbolt USB-C cable ⎯⎯⎯ Computer
In some cases the device might not work correctly, for example:
- After a computer restart, the device isn't recognised.
- The device connects for a short time and works, then disconnects again.
To fix this either:
- Turn off the Apple device before Windows starts.
Once Windows has been started, turn the Apple device on and it should work fine. - Connect the Apple device directly with the computer's USB port, this should always work.
- From the menu select Driver > Reinstall device driver.
Microsoft Support-Document 4532436
Microsoft has finally confirmed there is a general Windows 10 Thunderbolt issue causing some of these problems, more details here.